FAQ
1. Do you offer promotions?
Yes, at the moment we are offering discounts per number of items purchased.
2. What are your shipping details?
We offer free standard home delivery anywhere in the world.
3. What is your return policy?
To make a return, please contact us at info@rozakboutique.com Please note that returns should be sent to the address quoted with RETURN in the subject line.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return;
4. What is your contact info?
We can be reached at Rozak Boutique in Canada at +1 416 322 4821 or via email at info@rozakboutique.com. Our physical address is 3230 Yonge Street #4193, Toronto, ON M4N 3P6. In the U.S., you can contact us at +1 917 277 3377, also at info@rozakboutique.com, with our address being 1178 Broadway, 3rd Floor #4003, New York, NY 10001.
5. Can I change or cancel my order?
You can change or modify your order as long as it has not yet been dispatched.
6. How can I track my order?
When you finalize your purchase, you'll receive a confirmation message with your order tracking number, which you can use for updates. You'll also receive automatic e-mail messages about the status of your delivery as it progresses.
7. When will my order be shipped?
As soon as you place an order, it will be approved the same day.
On average, it takes 2-3 days to process an order - this applies to orders shipped from China as well as from the USA.
8. What are your delivery times?
Our delivery times are generally between 4 and 14 Business days, depending on where you live and on our supplier (from China or the US).
You will receive a follow-up e-mail once your order has been shipped.
9. What are your delivery costs?
We offer free shipping to Canada and the United States. For Europe, Asia and Africa it is $20 CAD (the amount may vary from country to country depending on the exchange rate).
10. Do you offer returns or exchanges?
Of course, we invite you to consult our returns/refunds policy, which explains the entire procedure.
https://rozakboutique.shop/policies/refund-policy
11. What payment methods do you accept?
We accept credit card payments (Visa, Mastercard, etc.), PayPal, and other secure payment solutions.
12. I received a defective or incorrect item!
We apologize for the inconvenience. Please contact our customer service department at the following e-mail address: info@rozakboutique.com and follow the procedure detailed in our return/refund policy.
https://rozakboutique.shop/policies/refund-policy
13. Do you offer discounts or promotions?
Of course! Depending on the period, we have special offers, discounts or coupon codes... On our site, there's always something to win!
14. How can I contact your customer service?
You can contact us by e-mail at info@rozakboutique.com or via chat...just like now 😊
15. Is your site secure for online payments?
Yes, our website uses the latest encryption technologies to ensure your payments are secure.